You will find below the general terms and conditions of sale (the "TOS" or the "General Terms and Conditions of Sale" or the "Terms of Sale") applying, without restriction or reservation, to all sales concluded by LET'S ROLE (the "SELLER") with its consumers and non-professional buyers (the "CUSTOMERS" or the "CUSTOMER") wishing to acquire the products offered for sale by the SELLER (the "PRODUCTS") on the website https://lets-role.com
LET'S ROLE has developed an innovative platform for online role-playing games in order to allow as many people as possible to enjoy this hobby: THE PLATFORM.
LET'S ROLE markets a certain number of assets described in Article 2 of these Terms of Sale for use on the PLATFORM.
LET'S ROLE also markets digital works described in Article 2 of these Terms of Sale.
The hereby Terms of Sale are concluded between:
1. LET'S ROLE, a simplified joint stock company with a capital of 2,000.00 euros, whose registered office is located at 11, Rue du Cambrai, Immeuble l'Artois, CS 90042 CEDEX, 75947 PARIS CEDEX 19, registered in the Paris Trade and Companies Register under the number RCS 890 294 903.
Hereafter ("LET'S ROLE")
On the one hand,
2. The CLIENT,
On the other hand,
Hereinafter referred to individually as a "Party" and collectively as the "Parties".
ARTICLE 1 : SCOPE OF APPLICATION
The hereby General Terms and Conditions of Sale apply, without restriction or reserve, to all sales concluded by the SELLER with its consumers and non-professional buyers wishing to acquire the products offered for sale by the SELLER on the website: https://lets-role.com.
They specify in particular the conditions of order, payment, dematerialized delivery and management of the possible rights of return of the Products ordered by the CUSTOMERS.
These General Terms and Conditions of Sale may be supplemented by special conditions, stated on the website, before each transaction with the CUSTOMER.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions.
They are accessible at any time on the website https://lets-role.com and will prevail, if necessary, over any other previous version or any other contradictory document.
These General Terms and Conditions of Sale may be subject to subsequent changes, the version applicable to the CUSTOMER's purchase is the one in force on the website at the date of placing the order.
These General Terms and Conditions of Sale are applicable :
To orders of digital assets and PDF content usable on the PLATFORM, made on the
To pre-orders and participative pre-orders of assets and PDF contents made on the
ARTICLE 2: PRODUCTS OFFERED FOR SALE
The Products offered for sale on the website https://lets-role.com are the following:
assets made by LET'S ROLE (an "Asset"), in individual form, in packs or by subscription:
The "shortcut bar outlines";
"Character portrait frames";
"Icons and table outlines";
"Character sheet themes" ;
PDF books sold by LET'S ROLE (a « RPG PDF»)
For each of these Products, the main characteristics of the Products and in particular their specifications and price are presented on the website.
The CUSTOMER is required to read them before placing an order, the choice and purchase of a Product being the sole responsibility of the CUSTOMER.
The graphic renderings and photographs of the Products presented on the website https://lets-role.com are not contractual and do not engage the responsibility of the SELLER; they are provided for illustration purposes only.
The CUSTOMER must refer to the description of each Product in order to know the properties, the essential characteristics, the delivery terms (and deadlines) as well as, in case of continuous or periodic supply of a good, the minimum duration of the proposed contract.
LET'S ROLE draws the CUSTOMER's attention in particular to the digital nature of the Products, and to the consequences of this digital nature on the right of return, as explained in Article 10.
The contractual information is presented in French and English and is subject to confirmation at the latest at the time of validation of the order by the CUSTOMER.
The Products presented for sale on https://lets-role.com are offered for sale worldwide.
In the event of an order to a country other than metropolitan France, the CUSTOMER is the importer of the Product(s) concerned.
At the time of the order, LET'S ROLE will apply the VAT rate (or national equivalent) applicable to the place of delivery of the Products.
Customs duties or other local taxes or import duties or state taxes are likely to be payable, they will be charged to and are the sole responsibility of the CUSTOMER.
ARTICLE 3 - Duration of validity of the offer of Products
The offer of Products is valid as long as the Product is listed for sale on the website https://lets-role.com.
In the event of a limited edition product, the offer will only be valid for the number of Products specified in the description of the limited edition.
ARTICLE 4 - SELLER's contact information
The Vendor's contact details are as follows:
RCS PARIS 890 294 903
11 rue du Cambrai, immeuble l'artois, CS90042 CEDEX - 75947 PARIS CEDEX 19
In accordance with the Data Protection Act of January 6, 1978, strengthened and supplemented by the RGPD (General Regulation on Data Protection) entered into force on May 25, 2018, the CUSTOMER has, at any time, a right of access, rectification, opposition, deletion and portability of all his personal data by writing, by mail and proving his identity, to the address of the SELLER, mentioned above.
The validation of the order by the CUSTOMER implies acceptance without restriction or reservation of these General Terms of Sale.
The CUSTOMER acknowledges having the capacity required to contract and acquire the Products offered on the website https://lets-role.com.
ARTICLE 5 : Orders
5.1 : Opening of a Let's Role account / Missing information for order on the Let's Role account
To use the PLATFORM, each CUSTOMER must open a Let's Role account.
To place an order for a Product, whether of the "Asset" type that can be used on the PLATFORM or of the "RPG PDF" type, the CUSTOMER must open an account and provide the information required for the delivery and billing of the order.
The CUSTOMER will be able to access his order history from his account, and he will be able to access the dematerialized files not exclusive to the PLATFORM from his account via his PDF register.
5.2 : Placing the order
It is up to the CUSTOMER to select on the website https://lets-role.com the Products which he/she wishes to order, according to the following methods:
1. Selection of the Product(s) and their quantity;
2. Validation of the basket;
3. Registration and/or connection to the CUSTOMER account;
4. Choice of purchase for yourself or as a gift;
5. If necessary, provide missing information to place an order (billing/delivery information) or validate information previously provided;
6. Acceptance of these General Terms and Conditions of Sale;
The CUSTOMER has the possibility to check the details of his order, its total price and to correct possible errors before confirming his acceptance. It is the CUSTOMER's responsibility to verify the accuracy of the order and to report or correct any errors immediately.
The sale shall be final only after payment by the CUSTOMER and receipt by the SELLER of the full price, it being specified that confirmation of acceptance of the order by the SELLER shall be sent to the CUSTOMER by e-mail without delay following payment of the price.
The sale shall be deemed complete only upon the above-mentioned e-mail confirmation.
The order confirmation e-mail will contain a download link for the digital Product ordered if the Product is a RPG PDF, which download link will also be immediately accessible from the CUSTOMER's PDF record in his Account.
In case the digital Product is an Asset, the confirmation e-mail will contain a link to activate the Product, which activation link will also be immediately accessible from the CUSTOMER's Assets register on his Account.
The SELLER draws the CUSTOMER's attention to the fact that the downloading of the Product or the activation of the Product results in the termination of the CUSTOMER's right of withdrawal, as described in Article 10.
In the case of a pre-order, the confirmation e-mail will not contain a download link, but as soon as the Product is available, a download or activation e-mail will be sent to the e-mail address provided by the CUSTOMER and this download or activation link will be made available as soon as the Product is available on the PDF register or, if applicable, the Assets register of the Account for which the order was placed.
Each Product ordered will remain accessible via the PDF or Assets registry of the Account for which the order was placed for a guaranteed period of 5 years.
In case of difficulty, and in particular in case of non-receipt of a Product download link or a Product activation link, the CUSTOMER may contact Let's Role at the following address: email@example.com.
Any order placed, validated by the CUSTOMER and confirmed by the Vendor under the conditions described above, on the website https://lets-role.com constitutes the formation of a contract concluded at a distance between the CUSTOMER and the Vendor.
In the absence of proof to the contrary, the data recorded in the SELLER's computer system shall constitute proof of all transactions concluded with the CUSTOMER.
For any order, an invoice is produced by LET'S ROLE, it will remain accessible from the CUSTOMER's account.
5.3 Cancellation of the order
As the Products are digital, upon receipt of the order confirmation e-mail containing the link to the download or activation page, the order is deemed firm and final and cannot give rise to any exchange or refund if the file has been downloaded or activated by the CUSTOMER.
The CUSTOMER may only exercise a right of withdrawal if he/she has not downloaded the digital file or activated the Product.
After downloading or activation, the CUSTOMER will not have any possibility to cancel his order.
ARTICLE 6: PRICES
The Products are supplied at the prices appearing on the website https://lets-role.com, at the time of the recording of the order by the Salesman. The prices are expressed in Euros, exclusive of tax and VAT.
The digital Products are not subject to any delivery charges.
The prices take into account possible reductions which would be granted by the Salesman on the website https://lets-role.com.
These prices are firm and non-negotiable.
Communication costs related to the access to and use of the download site and the digital products service remain the responsibility of the CUSTOMER.
ARTICLE 7 : CONDITIONS FOR PAYMENT
The price is payable in full on the day the order is placed by the CUSTOMER by means of secure payment, according to the following methods:
By credit cards: Bank card, Visa, MasterCard, American Express, other bank cards
Payment by credit card is made by secure means. The payment data is exchanged in encrypted mode and is not stored once the transaction is completed, except in the case where the CUSTOMER decides to activate the option "remember my bank details for future purchases" when entering his bank details (which will be necessary for a subscription to a LET'S ROLE subscription plan).
Payment by credit card is irrevocable, except in the case of fraudulent use of the card. In this case, the CUSTOMER may request the cancellation of the payment and the return of the corresponding sums.
ARTICLE 8: DELIVERY
As the Products are digital, delivery is carried out by sending the CUSTOMER the download or activation link for the Product.
LET'S ROLE is a distributor of certain Products. In the event of the withdrawal from the LET'S ROLE catalog of one of the digital Products published by Third Parties, the CUSTOMER must ensure that the files are downloaded, as they may no longer be accessible following the withdrawal from the catalog. LET'S ROLE shall send an e-mail to the CUSTOMER for any withdrawal of the catalog and shall notify the CUSTOMER when he/she logs into his/her Account of the imminent withdrawal of the Product from the catalog. The sending of the e-mail by LET'S ROLE will allow the CUSTOMER to download the Product within a period of 14 days, after which LET'S ROLE will no longer be able to guarantee the possibility of downloading the Product.
Unless it can be proved that the CUSTOMER was not informed of the imminent withdrawal of the Product, the CUSTOMER may not make any claim against LET'S ROLE.
As far as pre-orders are concerned, the SELLER undertakes to make its best efforts to deliver the download or activation link of the Product on the date indicated on the page dedicated to the Product on the website, however, it is possible that the date of availability of the Product is shifted, in which case, LET'S ROLE invites any CUSTOMER who no longer wishes to pre-order the Product to cancel this pre-order by contacting LET'S ROLE on the following address: [firstname.lastname@example.org].
ARTICLE 9: LET'S ROLE SUBSCRIPTION
The LET'S ROLE subscription is a series of Asset type Products based on the plan(s) made available by LETS'ROLE and provided by monthly subscription. If the CUSTOMER has taken out a LET'S ROLE subscription, the CUSTOMER authorises LET'S ROLE to invoice the CUSTOMER on a monthly basis for the amount of the subscription plan that the CUSTOMER has chosen.
The CUSTOMER acknowledges that the amount of the subscriptions may be changed from month to month, in which case the CUSTOMER will be informed by email before LET'S ROLE implements the price change. Information on the subscription plan(s) is available at the following address [°].
LET'S ROLE will automatically charge the current month's LET'S ROLE subscription fee upon subscription to the plan, LET'S ROLE will then charge for subsequent months within five (5) days prior to the next plan distribution.
The LET'S ROLE subscription plan is generally distributed on the first day of each month, but LET'S ROLE is able to shift this date within the month.
When subscribing for the first time or reactivating a plan, the CUSTOMER agrees that he/she will be immediately billed for the current month's plan.
By subscribing to a LET'S ROLE subscription plan, the CUSTOMER requests that the Products in the plan be delivered or made available for download prior to the expiration of any applicable cancellation period, and acknowledges that, unlike an individual Product or package, the CUSTOMER loses the right to change his or her mind and request a refund as soon as the Products in the subscription plan are delivered to the CUSTOMER as part of the CUSTOMER's chosen subscription plan.
The CUSTOMER may cancel any LET'S ROLE subscription plan by going to the LET'S ROLE website and logging into their Account and clicking on "manage my subscription" via the Account settings pages. However, PAYMENTS ARE NOT REFUNDABLE AND THERE WILL BE NO REFUNDS FROM LET'S ROLE FOR THE PERIODS USED, EVEN PARTIALLY. The CUSTOMER therefore agrees that a cancellation request must be made before the billing date of a given month or it will only be considered for the following month.
ARTICLE 10 : RIGHT OF WITHDRAWAL
Pursuant to Article L221-38 paragraph 13 of the French Code de la Consommation, digital products cannot be subject to a right of withdrawal.
However, LET'S ROLE grants the CUSTOMER a right of withdrawal of 14 days from the delivery of the Product if the Product has not been downloaded or activated.
This right of withdrawal does not apply to Products made available to the CUSTOMER under a LET'S ROLE subscription plan.
For any withdrawal, the CUSTOMER must write to the following address: [email@example.com].
The e-mail request will need to contain the following :
Date of the order;
Name of customer;
Address of customer.
ARTICLE 11: SELLER'S LIABILITY - WARRANTY
The Products sold on the website https://lets-role.com comply with the regulations in force in France and have performances compatible with non-professional uses.
The Products supplied by LET'S ROLE benefit by right and without additional payment, independently of the right of retraction, in accordance with the legal provisions :
from the legal warranty of conformity,
from the legal warranty against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use,
Under the conditions and according to the modalities mentioned in the below boxes.
Legal warranty of Conformity
Under the legal warranty of conformity, the CUSTOMER has a period of two years from the delivery of the goods to act against the SELLER; - may choose between repair or replacement of the Product ordered, subject to the conditions of cost provided by Article L 217-9 of the French *Code de la Consommation*; is exempted from proving the existence of the lack of conformity of the Product during the twenty-four months following the delivery of the Product.
The legal warranty of conformity is separate from the commercial
warranty that may cover the Product.
Legal warranty against hidden defect
The CUSTOMER may decide to make use of the warranty against hidden defects in the Product in accordance with Article 1641 et. seq of the French *Code Civil*; in this case, he/she may choose either the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the French *Code Civil*.
The CUSTOMER will be able to ask that the digital content that is non-compliant or defective be reimbursed, replaced or repaired. LET'S ROLE shall provide, at the shortest delay and in any case after 10 days at the latest after having observed the non-compliance or defectiveness of the Product, compliant Products free of charge or refund Products.
Any refund shall be made by crediting the CUSTOMER's bank account.
The responsibility of LET'S ROLE shall not be engaged in the following cases:
non-compliance with the legislation of the country in which the products are delivered, which it is up to the CUSTOMER to check,
in case of misuse, use for professional purposes, negligence or lack of maintenance by the CUSTOMER, as well as in case of normal wear and tear of the Product, accident or force majeure.
The LET'S ROLE's warranty is, in any event, limited to the replacement or refund of Products that do not conform or are affected by a defect.
As an integral part of the warranty of conformity on the (digital) Products, LET'S ROLE shall ensure that the consumer is informed of updates or modifications aimed at maintaining, adapting or developing the functionalities of the digital content, including security updates, whether or not these updates are necessary to maintain the conformity of the digital content under the conditions provided for in articles L. 224-25-1 to L. 224-25-32 of the French Consumer Code.
ARTICLE 12: PROTECTION OF PERSONAL DATA
Pursuant to Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from the CUSTOMER are necessary for the processing of its order and the preparation of invoices, in particular.
This data may be communicated to any of the SELLER's partners responsible for the execution, processing, management and payment of orders.
The processing of information communicated through the website https://lets-role.com meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of such data.
The CUSTOMER has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning him.
This right can be exercised under the conditions and according to the methods defined on the website https://lets-role.com.
ARTICLE 13: INTELLECTUAL PROPERTY
The content of the LET'S ROLE website is the property of LET'S ROLE and its partners and is protected by French and international laws on intellectual property.
Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright.
The digital Products ordered and their content are also protected by French and international laws relating to intellectual property.
ARTICLE 14: REVISION
In the event of a change in circumstances unforeseeable at the time of the conclusion of the contract, in accordance with the provisions of Article 1195 of the French Code Civil, the Party that has not agreed to assume the risk of excessively onerous performance may request a renegotiation of the contract from its co-contractor.
ARTICLE 15: FORCE MAJEURE
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, as defined in Article 1218 of the French Civil Code.
ARTICLE 16: APPLICABLE LAW - LANGUAGE
The present General Terms and Conditions of Sale and the operations resulting from them are governed by French law.
They are written in French. In the event that they are translated into one or more languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 17: VALIDITY OF THE TERMS OF SALE
If one or more of the stipulations herein are deemed unwritten due to a change in the law or regulations or are declared unwritten by a final decision of a competent court having the authority of res judicata, the other stipulations shall retain their full force and scope.
ARTICLE 18: DISPUTES
All disputes to which the purchase and sale operations concluded in application of the present general sales conditions could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not be resolved between the SELLER and the CUSTOMER will be submitted to the competent courts under the conditions of common law.
The CUSTOMER is informed that he may in any case have recourse to conventional mediation, in particular with the Consumer Mediation Commission (French Code de la Consommation art. L 612-1) or with the existing sectoral mediation bodies, whose references appear on the website, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.
The CUSTOMER, noting that a violation of the general regulation on the protection of personal data would have been committed, has the possibility of mandating an association or an organization mentioned in IV of the article 43 ter of the freedom and data processing law of 1978, in order to obtain against the person in charge of treatment or subcontractor, compensation in front of a civil or administrative jurisdiction or in front of the national commission of data processing and freedom.
ARTICLE 19: PRE-CONTRACTUAL INFORMATION
The fact that a natural person (or legal entity) places an order on the website https://lets-role.com implies full acceptance of the present General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognized by the CUSTOMER, who hereby waives the right to invoke any contradictory document that may be unenforceable against the SELLER.